During her presentation, Kathleen shared some insights about the importance of listening, understanding our human needs as well as the process of interpreting information. She encouraged us to be mindful and self-reflective to help us embrace conflict in a healthier way. The webinar was hosted by Elaina Mack and coordinated by Sabrina Bonfonti.
Being a good conflict resolution practitionerand understanding others means first knowing yourself. - Kathleen Manion