Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to reach the Canada Casinos team and what happens once your message lands with us.
How to Get in Touch
Email is the best way to reach us, and it is the one we check every working day. Send your message to [email protected] and a member of the team will pick it up personally — we do not rely on canned replies to close out enquiries.
A quick line about why you are writing helps us route your message to the right person faster. If it relates to a specific casino brand, bonus offer, or page on the site, mention it by name so we can find the context straight away.
What We Can Help With
- Questions about our reviews and ratings — If you want to know why a brand like Cashed or SlotsGem sits where it does, or how we weigh free spins offers against other factors, ask and we will explain our reasoning.
- Bonus and free spins terms — Wagering requirements, expiry windows and eligible games change from operator to operator. If a promotion listed on our site looks out of date or unclear, tell us and we will check it against the operator's current terms.
- Corrections — Payment methods, licensing details and welcome offers all get updated by casinos from time to time. If you have found something on Canada Casinos that no longer matches what a brand is actually offering, we want to know so we can fix it.
- Content suggestions — If there is a Canadian casino topic, payment method, or game category you think we should cover in more depth, let us know what you are looking for.
- Partnership or media enquiries — If you represent a casino operator or a media outlet and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about gambling harm — If you or someone close to you is struggling with their gambling, say so in your message and we will point you towards support resources rather than treating it as a general enquiry.
Our Approach to Editorial Independence
Canada Casinos may earn a commission when readers sign up through links to some of the operators we cover, including those featured on this site alongside our guide to trusted non-GamStop casinos. That commercial relationship never decides how a brand is rated or ranked — our editorial ratings are built from the same criteria for every operator, paid partner or not. If you ever suspect a listing has been influenced by anything other than its own merits, tell us directly and we will look into it.
What to Expect After You Write to Us
Every message is read by a real person, not an automated system. We aim to reply within a couple of working days, though enquiries that need us to verify something with an operator — such as a bonus term or a payment processing time — can take a little longer. If your question needs more digging, we will let you know that a fuller answer is on its way rather than leaving you waiting without word.
We do not ask for account passwords, deposit details or any sensitive financial information through email. If a message claiming to be from us ever asks for that, treat it as suspicious and do not respond.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a specific offer, check the terms listed beside it on the relevant review — bonus percentages, minimum deposits and free spins counts are usually noted there.
- If your question is about signing up or verifying an account, that process sits with the casino operator itself rather than with us, so their support team will usually resolve it faster.
- If you are reporting an error, a link or a screenshot helps us track down exactly what needs fixing.
Whatever the reason for writing, we read everything that comes through and use it to keep Canada Casinos accurate and useful for players comparing online casinos across Canada. Thank you for taking the time to reach out.